Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a licensed operator we cover? This is the place to reach us. We read every message, though because of volume we can't guarantee a response to each one.
How to reach the team
The quickest way to contact us is by email at [email protected]. Whether it's a correction, a general enquiry, or feedback on a specific casino from our list, send us the details and we'll look into it. We aim to reply within a couple of business days, though more detailed research requests may take a little longer.
When writing in, it helps to include:
- The name of the casino or page you're referring to
- What state you're playing from, if it's relevant to your question
- Any screenshots or specifics that help us understand the issue
What we can and can't help with
We're an independent review site — we compare and rank licensed online casinos based on published information, bonus terms and public licensing records. We're not able to:
- Process deposits, withdrawals, or account verification on behalf of any casino
- Resolve individual disputes with an operator directly — that has to go through the casino's own support team or their licensing regulator
- Guarantee bonus eligibility or outcomes at any casino listed on this site
If your query relates to a specific account issue — a delayed payout, a blocked bonus, or a KYC hold-up — the fastest route is usually the casino's own live chat or support line, since they hold your account details and we don't.
Reporting an error or an outdated offer
Casino promotions and terms change regularly, and welcome offers such as deposit match percentages, free spin counts or wagering requirements can be updated by the operator without notice. If you notice a bonus on our site that no longer matches what's live on the casino's page, let us know so we can check it and correct it. We check listed offers as part of our review process, but we rely on reader reports too, so this genuinely helps keep the site accurate.
Questions about responsible gambling
If you or someone you know is struggling with gambling, please don't wait to reach out for support. Our responsible gambling page has information on setting deposit and time limits, self-exclusion programs, and where to find state and national support services in the US. Most licensed operators also offer these tools directly within your account settings.
Before you email us
A few things worth checking first, in case they answer your question without the wait:
- Our About Us page explains how we research and rank casinos, and what "editorial rating" means on this site
- Our Terms and Conditions page covers how the site works, including our approach to affiliate links and commercial disclosure
- Bonus terms — wagering requirements, maximum cashout limits, and game restrictions — are set by the casino, not by us, so the operator's own terms page is the definitive source
Whatever the reason for getting in touch, we'd rather hear from you than have inaccurate information sit on the site. Email us at [email protected] and we'll get back to you as soon as we can.