So apparently the person in charge of mailing letters with loan payoff amounts to consolidation companies is different form the person in charge of sending them to individuals. In yesterday’s mail we got Amber’s loan payoff amounts for federal and private, valid for 10 days. Now we need to call AES and Wells Fargo and [...]
After talking with a Lawyer who thinks Sallie Mae is trying to hold our loans captive, he asked for us to call Sallie Mae and request the payoff amounts in order to pass them along to Wells Fargo and AES via him.
Amber called Sallie Mae tonite with much dismay and spoke to Ken. He said [...]
I just got off the phone with a representative for WTOL’s Call for Action Center. They gave me some advice and will check back next week to see what is happening.
My next step is to contact my congressman, Mike Oxley, and ask for his assistance.
After that I should involve a lawyer, to communicate with Sallie [...]
After all of the problems we have experienced and are continueing to experience I sent the following letter to WTOL Call for Action.
Hello,
For over a year my wife has been trying to consolidate our federal loans away from Sallie Mae in order to take advantage of a lower interest rate. Sallie Mae has refused on [...]
My wife is on the phone with Sallie Mae right now because they will not send her payoff amount to Wells Fargo. Again we cannot have anyone be in charge so each time we call we get a new rep who gets the whole story.
The rep (female no name recorded) just told my wife [...]
Thomas Fitzpatrick
c/o Sallie Mae
11600 Sallie Mae Dr
Reston, VA 20190
Thomas Fitzpatrick,
This letter is in response to my wife’s federal loans which your company is currently holding. These three loans are part of a group of loans which we had filed for consolidation in October 2005 and included all of our federal loans. [...]
On February 1st, 2006 AES first received our “Request to Add Loans to a Federal Consolidation Loan”. Once they received the paperwork they sent a request for a Payoff amount to Sallie Mae. I started calling AES and Sallie Mae shortly after this to determine the status of our loan consolidation. [...]
